Refund Policy

You can cancel a Campaign and get back what you paid for it within 30 calendar days of the Campaign going live, as long as you have not yet selected a Creator. A card payment comes back to your card. Credits come back to your credit balance.

If a Creator you selected fails to deliver the Content, or delivers Content you reject because it does not follow the brief or is not of an acceptable standard, we will offer you a replacement Creator so that the Campaign can be completed. No fee is payable to a Creator whose Content is rejected.

If you would rather not continue with a replacement, tell us and we will refund the Campaign fee. If you paid for the Campaign with credits, the credits go back to your credit balance.

If a Creator declines a paid Add-On, or does not deliver an Add-On or a requested Revision within 7 calendar days, we will credit you for it. If you paid by card and would rather have the money back, ask us and we will refund it instead. Anything paid for with credits comes back as credits.

This applies whenever it happens, including after the 30-day money-back guarantee has ended.

Packs cost less than buying the same Campaigns one at a time, sometimes a lot less. That discount is the deal: you commit to the credits up front and they cost you less. In return, packs are never refunded.

• Credits are non-refundable however you came by them: bought in a pack, returned to you from a cancelled Campaign, or credited to you for an Add-On or Revision. They can only be spent on the Platform.
• Credits bought in a pack expire 12 months after the date you buy them. That is the same for every pack.
• Credits are never converted into cash. If a Campaign, Add-On or Revision you paid for with credits qualifies for a refund under this policy, the credits go back to your credit balance.
• A pack code cannot be applied to a Campaign that was submitted before the pack was bought.

Email hello@useclip.com with the name of the Campaign and what went wrong. A human will come back to you. Where a refund is due, we return it to the payment method you used. Credits go back to your credit balance.